ON YOUR KNEES | Command & Influence Candle | Power, Control, Respect — Rootwork Candle

1. Vendor Responsibility
   • Each Vendor is responsible for establishing and clearly communicating their store policies, including (but not limited to):
     • Shipping & delivery times
     • Refunds, returns, and exchanges
     • Service fulfillment expectations
     • Customer communication standards
2. Transparency Requirement
   • Store policies must be displayed within the Vendor’s storefront and communicated to customers at or before the time of purchase.
   • Hidden or misleading policies are grounds for removal or account termination.
3. Customer Disputes
   • Customers must first attempt to resolve disputes directly with the Vendor.
   • Vendors are expected to respond to disputes in good faith and work toward a fair resolution.
4. Escalations
   • If a Vendor fails to respond or remedy an issue within 30 days, Haus of Asseveration LLC reserves the right to:
     • Intervene and review the case
     • Issue refunds or credits at our discretion
     • Withhold or deduct funds from Vendor payouts
     • Suspend or terminate Vendor accounts in cases of repeated failure
5. Final Authority
   • Haus of Asseveration LLC acts as the final authority in escalated disputes. Decisions made by Haus of Asseveration regarding refunds, account standing, or enforcement are binding.

 This way, vendors still own their stores and policies, but customers are protected from negligence — and you’ve set a clear 30-day window before escalation.